Frequently Asked Questions

We are sorry, but we cannot change the payment method after you have placed your order. Please cancel your order and place a new order using your preferred payment method.

You can automatically stop receiving these emails by clicking the "Unsubscribe" link at the bottom of each email.

To securely manage your important information, account deletion is handled by our store. If you wish to cancel your membership, please contact us via the inquiry form , specifying your registered name and email address.

For security reasons, we handle email address changes at our store.
Please inform us of your desired new email address and your current registered information (name and old email address) via the inquiry form . We will confirm the details and make the change for you.

You can change your password yourself via "Password Reset" on the login screen. Please refer to the diagram below for login instructions.

After logging in, you can add or change your address yourself from "Check Registered Address" in My Page. Please refer to the diagram below for login instructions.

After placing your order, please reply to the "Order Confirmation" email that we send you, indicating that you would like a receipt. We will send it to you as a PDF attachment via email. Please note that for cash on delivery payments, the receipt issued by the shipping company upon delivery is the official receipt.

Yes, to make our site accessible to customers overseas, we have implemented "Buyee Connect ( https://service.beenos.com/buyeeconnect/ )".

If you access the site from overseas, an overseas order-exclusive cart will automatically be displayed, and you can place your order through the proxy purchase service "Buyee".

Buyee offers the following services: multilingual customer support, a wide range of payment methods for overseas customers, shipping to 114 countries and regions, and special shipping plans for some areas.

For more details, please check the following.

[Payment Methods Supported]

Paypal, VISA, Mastercard, JCB, Alipay, UnionPay

[Customer Support (Email / Chat)]

Japanese, English, Chinese (Traditional and Simplified), Indonesian, Thai, Korean, Spanish, German, Russian

[Cost]

In addition to the product price and domestic shipping fee incurred on this site, a proxy purchase fee of 300 yen (per order) to Buyee and international shipping fees (multiple options available on Buyee) are required.

[International Delivery]

114 Countries and Regions: Asia: India, Indonesia, South Korea, Cambodia, Singapore, Sri Lanka, Thailand, Taiwan, China, Japan, Nepal, Pakistan, Bangladesh, Philippines, Bhutan, Brunei, Vietnam, Hong Kong, Macau, Malaysia, Myanmar, Maldives, Mongolia, Laos North & Central America: USA, El Salvador, Canada, Guadeloupe, Costa Rica, Jamaica, Trinidad and Tobago, Panama, Barbados, Puerto Rico, Honduras, Martinique, Mexico Oceania: Australia, Guam, Saipan, New Caledonia, New Zealand, Fiji, PNG Middle East: United Arab Emirates, Israel, Iraq, Oman, Qatar, Cyprus, Kuwait, Saudi Arabia, Turkey, Bahrain, Jordan Europe: Iceland, Ireland, Azerbaijan, Andorra, United Kingdom, Italy, Ukraine, Estonia, Netherlands, Austria, Greece, Croatia, Switzerland, Sweden, Spain, Slovakia, Slovenia, Czech Republic, Denmark, Germany, Norway, Hungary, Finland, France, Bulgaria, Belarus, Belgium, Portugal, Poland, Macedonia, Malta, Monaco, Latvia, Liechtenstein, Lithuania, Romania, Luxembourg, Russia South America & Africa: Argentina, Algeria, Uganda, Uruguay, Ecuador, Egypt, Ghana, Kenya, Colombia, Zimbabwe, Senegal, Tanzania, Tunisia, Chile, Paraguay, French Guiana, Brazil, Venezuela, Peru, South Africa, Nigeria, Morocco, Mauritius, Réunion