Frequently Asked Questions

We have made every effort to display the colors of our products as accurately as possible. However, the actual colors may appear different depending on your monitor or smartphone settings and lighting conditions. We appreciate your understanding.

If you're unsure, we recommend holding an A4 sheet of paper (21 x 29.7 cm) against the spot where you plan to hang it. A 20 x 20 cm size is slightly smaller than A4, while a 30 x 30 cm size is roughly the same height as an A4. A 20 cm size is easier to fit on small wall spaces or around a desk, whereas a 30 cm size is more suitable for entryways or living rooms.

We apologize, but we currently do not offer gift wrapping. For details, please see About Gift Wrapping.

After your order (or after payment confirmation for bank transfers), we will ship your item within 3 business days, excluding weekends and holidays.
Delivery times after shipping vary depending on your region and delivery status. For more details, please check About Shipping.

Returns and exchanges are accepted depending on the circumstances. Please refer to here for eligibility requirements and procedures.

We apologize, but we are unable to change the payment method after an order has been placed. We kindly ask that you cancel your current order and place a new one with your preferred payment method.

You can automatically unsubscribe by clicking the "unsubscribe" link at the bottom of the email.

To ensure the security of your important information, account deletions are handled by our store. If you wish to withdraw, please contact us via the inquiry form, stating your registered name and email address.

For security reasons, email address changes are handled by our store.
Please inform us of your desired new email address and your current registration information (name and old email address) via the contact form. After confirming the details, we will update it for you.

You can change your password yourself via the "Reset Password" option on the login screen. Please refer to the diagram below for login instructions.

After logging in, you can add or change your registered address yourself from "Confirm Registered Address" on your My Page. Please refer to the figure below for how to log in.

After placing your order, please reply to the "Order Confirmation" email and state that you would like a receipt. We will send it to you as a PDF attachment via email. Please note that for cash on delivery payments, the receipt issued by the shipping company upon delivery will serve as your official receipt.

Yes, to allow our international customers to use our site, we have implemented "Buyee Connect" (https://service.beenos.com/buyeeconnect/).

When you access our site from overseas, a cart exclusively for international orders will automatically be displayed, and you can place your order through the proxy purchasing service "Buyee."

Buyee offers the following services:
・Multilingual customer support
・A wide range of payment methods for international customers
・Shipping to 114 countries and regions
・Special shipping plans available in some areas

Please check the details below.

[Supported Payment Methods]

PayPal, VISA, Mastercard, JCB, Alipay, UnionPay

[Customer Support (Email / Chat)]

Japanese, English, Chinese (Traditional/Simplified), Indonesian, Thai, Korean, Spanish, German, Russian

[Fees]

Please note that in addition to the product price and domestic shipping fee from our store, you will need to pay Buyee's proxy service fee and international shipping fees (Buyee offers multiple shipping options).

[International Shipping]

114 countries/regions: Asia: India, Indonesia, South Korea, Cambodia, Singapore, Sri Lanka, Thailand, Taiwan, China, Japan, Nepal, Pakistan, Bangladesh, Philippines, Bhutan, Brunei, Vietnam, Hong Kong, Macau, Malaysia, Myanmar, Maldives, Mongolia, Laos. North/Central America: USA, El Salvador, Canada, Guadeloupe, Costa Rica, Jamaica, Trinidad and Tobago, Panama, Barbados, Puerto Rico, Honduras, Martinique, Mexico. Oceania: Australia, Guam, Saipan, New Caledonia, New Zealand, Fiji, P.N.G. Middle East: United Arab Emirates, Israel, Iraq, Oman, Qatar, Cyprus, Kuwait, Saudi Arabia, Turkey, Bahrain, Jordan. Europe: Iceland, Ireland, Azerbaijan, Andorra, UK, Italy, Ukraine, Estonia, Netherlands, Austria, Greece, Croatia, Switzerland, Sweden, Spain, Slovakia, Slovenia, Czech Republic, Denmark, Germany, Norway, Hungary, Finland, France, Bulgaria, Belarus, Belgium, Portugal, Poland, Macedonia, Malta, Monaco, Latvia, Liechtenstein, Lithuania, Romania, Luxembourg, Russia. South America/Africa: Argentina, Algeria, Uganda, Uruguay, Ecuador, Egypt, Ghana, Kenya, Colombia, Zimbabwe, Senegal, Tanzania, Tunisia, Chile, Paraguay, French Guiana, Brazil, Venezuela, Peru, South Africa, Nigeria, Morocco, Mauritius, Reunion.

We do not ship directly outside of Japan from this site. Customers who wish to have their orders shipped overseas should use the following proxy purchasing services.

Even customers residing in Japan can use proxy purchasing services if they wish to have their orders delivered to an overseas address.

• Buyee – A popular proxy purchasing service in Japan
• From Japan – A long-established Japanese proxy purchasing service
• ZenMarket – An affordable proxy purchasing service based in Osaka